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Terms of Service

Last Updated: January 2026

These Terms of Service govern your access to and use of Morrowline Health Systems' platform, website, and services.

Important: By accessing or using Morrowline Health Systems' services, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. Use License and Acceptable Use

Morrowline grants you a limited, non-exclusive, non-transferable license to access and use our platform for authorized purposes. You agree to:

  • Use the platform only for lawful purposes and in compliance with these terms
  • Not interfere with platform operations or security
  • Not attempt unauthorized access or data collection
  • Not transmit viruses, malware, or other harmful code
  • Not impersonate other users or misrepresent your identity
  • Comply with all applicable laws and regulations, including healthcare laws
  • Respect intellectual property rights and confidentiality obligations

2. User Accounts and Credentials

If you create an account, you are responsible for:

  • Providing accurate, complete information
  • Maintaining confidentiality of your credentials
  • Ensuring only authorized individuals access your account
  • Promptly notifying us of unauthorized access or security breaches
  • Complying with your organization's access and use policies

Morrowline reserves the right to suspend accounts that violate these terms or pose security risks.

3. Health Data and Compliance

Our platform processes health information in compliance with HIPAA, HITECH, GDPR, and applicable healthcare regulations. By using our services to process health data:

  • You represent that you have proper authorization to process that data
  • You will comply with all applicable privacy and security regulations
  • You will implement appropriate administrative, physical, and technical safeguards
  • You will promptly report any suspected security incidents or breaches

Healthcare organizations will execute Business Associate Agreements or Data Processing Agreements with Morrowline as required by applicable law.

4. Intellectual Property Rights

Morrowline retains all rights to our platform, software, content, and intellectual property. You retain ownership of content you create or upload, but grant us a license to use it to provide services, including analyzing data to improve our platform. You may not reproduce, modify, distribute, or sell our intellectual property without authorization.

5. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Morrowline is not liable for indirect, incidental, special, consequential, or punitive damages
  • Our total liability is limited to the fees you paid in the 12 months preceding the claim
  • This limitation does not apply to indemnification obligations or gross negligence

Some jurisdictions do not allow limitations on liability. In such cases, liability will be limited to the maximum extent permitted by law.

6. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, whether express or implied. We disclaim all warranties including:

  • Fitness for a particular purpose
  • Merchantability
  • Non-infringement
  • Accuracy or completeness

Morrowline does not warrant that our services will be uninterrupted, error-free, or secure. Use at your own risk.

7. Indemnification

You agree to indemnify and hold harmless Morrowline from any claims, damages, and costs arising from:

  • Your violation of these terms
  • Your use of the platform
  • Your content or data you provide
  • Your violation of applicable laws or regulations

8. Payment and Billing

If you purchase services:

  • You agree to pay all fees and charges
  • Fees are exclusive of taxes unless stated otherwise
  • Billing occurs according to the terms agreed upon
  • Late payments may result in service suspension
  • Refunds are subject to our refund policy for your plan

9. Term and Termination

These terms remain effective while you use our services. Either party may terminate the relationship with notice as provided in your service agreement. Upon termination:

  • Your access to the platform ceases
  • You remain liable for outstanding fees
  • Certain confidentiality and indemnification obligations survive
  • We retain data according to applicable legal requirements

10. Modifications to Terms and Services

Morrowline may modify these terms or our services at any time. Material changes will be communicated with notice. Your continued use constitutes acceptance of modified terms. If you do not accept changes, you may terminate your use of the platform.

11. Service Availability and Maintenance

While we strive for high availability, we do not guarantee uninterrupted service. We may temporarily suspend services for:

  • Maintenance and updates
  • Security patches
  • Emergency repairs
  • Compliance with legal requirements

We provide advance notice when feasible. Scheduled maintenance is typically performed outside business hours.

12. Data Handling and Backup

Morrowline maintains reasonable backup and disaster recovery procedures. However, we are not responsible for data loss caused by:

  • Your failure to maintain backups
  • Circumstances beyond our reasonable control
  • Unauthorized access or misuse of your account

You are responsible for maintaining your own backups of critical data.

13. Third-Party Services and Integrations

Our platform may integrate with third-party services. These integrations are provided as-is, subject to the terms of the third-party providers. Morrowline is not responsible for third-party service availability, performance, or security. Review third-party privacy and service policies before integrating.

14. Governing Law and Jurisdiction

These terms are governed by the laws of the United Kingdom and the European Union, without regard to conflict of law principles. Any disputes arising under these terms will be subject to the exclusive jurisdiction of courts in England.

15. Dispute Resolution

Before pursuing legal action, parties agree to attempt good-faith resolution through discussion. If disputes cannot be resolved, they will be governed by the laws specified above.

16. Severability

If any provision of these terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full effect.

17. Entire Agreement

These terms, together with any service agreement or order form, constitute the entire agreement between you and Morrowline regarding the use of our platform. Any prior agreements or understandings are superseded. No terms imposed by you modify these terms unless expressly agreed in writing.

18. Contact for Terms-Related Questions

For questions about these terms:

  • Email: hello@morrowlinehealth.com
  • Phone: +1 515 602 8549
  • Address: 120 The Street Capel St. Mary, IPSWICH - IP9 2EH, United Kingdom (GB)